Our Reviews

The service department was amazing as always. I came in for an oil change, and they found some issues that would have ruined my day for sure. I appreciated the fact that they put three guys on my repairs to get me on the road to home before the shop closed for the night. They also do their best to save me money where they can while still providing me with quality products. They aren’t just there to make a buck and repair unnecessary things. Their staff is not just professional, they show how much they care also by the way they treat their customers. Thanks again!

I traveled from Missouri, when we arrived at our destination I noticed I had a small oil leak ( we had the oil changed before our trip). I called GMC and told them my problem, they had me come in immediately and determined the oil filter had a bad seal. They changed the oil and did a thorough inspection of my PU. They were extremely helpful.

Always good service!!

My Canyon needed warranty work done. It was done quickly and correctly. Awesome dealership.

The Service "master" remembered me from my first visit when I left the Buick dealership Service. I had skipped lunch, had no appointment, but was worked in for needed oil change...AND they even popped corn to feed me! Car was washed and I was escorted carefully to it by the 'master'. Every staff person I encountered was kind and helpful.

LOVE GMC OF BILLINGS AND MY SERVICE ADVISOR PATRICK PRINGLE. EVERYTHING WAS 100% OF WHAT PATRICK QUOTED. ON TIME AND 5 STAR SERVICE.

Service was very good.

Very simple, I arrived and was greeted by a service representative. He was courteous, listened to my concerns and got Jimmy checked in. It’s a 2018 GMC that needed an oil change, tires rotated and all of the filters changed because of the type of driving we do running around Montana. Patrick did have to come and get me because of my forgetfulness about the lug nuts key. Once the tech got it, everything was completed within a reasonable time. Afterwards, Patrick quickly got us on our way. There’s one gentleman that explains things in such a way you understand what is going on, why there may be a delay, and why they couldn’t wash the truck because I forgot about removing the antenna on top of the cab. I had only a very minor issue. The tech forgot to reset the ‘oil filter management system. Jimmy & I will be back..

They called to schedule an appointment, I drive 100 miles one way, left vehicle there 4.5 hours, I waited, never looked at the vehicle

Everyone at the dealership and service department was very helpful and friendly. They were quick to get started on the service and did it in a very timely manner.

great shop and cust service

Patrick made sure my parts were ordered and scheduled the repair right away! Thanks!

All aspects were a great experience.

The dealership was prompt worked quickly to get my service complete and pointed out a recall. They agreed to order the replacement and make the change the next time I’m in town. They are always very professional and friendly.

All Good. Thank You

Great service!

Service excellent

My wife brought the truck in to be service. She had our two little ones with her and needed a ride to another appointment. The dealership provided her with a ride to and from the appointment and got her where she needed to be on time. The service department staff are always very friendly, professional and you can never beat Brenda’s assistant manager in customer service. Thank you again for making it happen!

Great service as usual!

Awesome dealership, they did an amazing job getting me approved for my new truck. Thank you very much.

Due to the poor reputation of the dealership, I was very apprehensive. Cierra Meade however was very transparent and honest. Got my truck done with no problems.

They do all my work needed on my two GMC vehicles They are always friendly, knowledgeable and prompt I feel they are always serving my best interest.

Love the car wash. Job well done.

Jake Richey and

After leaving my appointment, I ran a few local errands and returned home. The next morning, I had business plans to travel out of town with this vehicle. Upon checking my vehicle's oil level, I found that the dipstick had nothing on it. I called the dealership, and they sent a technician over who added 2 quarts of oil on top of the half quart I added.

Excellent experience from start to finish. Starting with Cierra, the wonderful lady who scheduled, and checked me in for my appointment. Me, coming from out of state. I have had very bad experiences and bad customer service where I lived before. Cierra, was very friendly, helpful, and excellent at her job. The rest of the employees got me right in, did the work in excellent time, and got me on my way. A big thank you to them all, and the good customer service!!!

Prices and customer service is great it just takes a while for service to be done I waited 3 hours

The service manager was very rude and not at all friendly.poor customer service

I always have the same service guy, Jonah Rodriquez does a great job. He keeps the customer up to date on how long the service will take. My husband and I always expect the best and he goes beyond our expectations.

Patrick Pringle, the best there is! Made sure while our Acadia was being serviced, that we made it across town for doctors appointments. Top notch outfit all the way around!

Always good dso far.

Well run service department. Knowledgeable and responsive.

Friendly, professional staff that do not try to pressure you into unnecessary services or purchases.

Always a great experience when Patrick P is in charge of what’s going on!

Great all around. I may suggest more updates on a timely basis about your vehical.

Very easy and very trustworthy. Would not trust anyone else to do my service

Amazing as always. Love the team @GMC

Great service

Staff has the most professionalism and patience when dealing with frustrating situations.

Ciera was great. Very nice to work with. They got me in when my vehicle had the check engine light on. Thanks

Great

Patrick and Jonah are great!

I had great costumer service

Cierra handled my service issue very well she could easily tell my frustration as the issue had reoccurred. She was very understanding and professional which helped me calm down.. All in all, everything has been fixed and working well.

Cody was very helpful and the work was done very quickly

Patrick is always a pleasure to work with and takes very good care of the customer!

Everything was professional and courteous. Times to do jobs a little misleading took longer than initially told

The staff was so nice and helpful.

This dealership went out of their way to correct a problem from an out of state gmc dealership. They truly cared about us.

Friendly staff oil change, got done, faster than expected

Girl who got me checked in great, after that total joke, oil change, got vehicle home oil all over the Driveway, wife took it back tech had not cleaned up after draining oil or something. Your stupid used car manager texting emailing me day before visit asking to look at vehicle make us an offer, said well ok, Never heard anything from him, nor did he look at it from what we were told, You guys are not serious about anything, we wont return or buy GMC products again,

It was great

I was happy with the person who took care of my truck he went over everything on my truck and explained everything in detail

I love bringing my vehicle in, you always to great care of it. And great customer service!

I brought in both my trucks for routine maintenance ( oil changes and wiper blades) the 2 techs who each handled a vehicle were very friendly and efficient. We were out of there in no time and completely satisfied.

Jonah, my service tech made sure they did the complete service that was recommended by GM. Jonah made sure that I had a ride home and the courtesy driver returned to take me back to the dealership to pick up my truck. The service techs were very professional and efficient in completing the assigned tasks. They even washed my truck for me too! Great job guys!! Thank you.

Great service with oil change and diesel fuel filter change. Always professional, fast and courteous treatment from the best GMC dealership in Big Sky.

Timely, friendly,

I had a very good experience with getting help, information and answered questions as they arose pertaining to the vehicle I was wanting. All involved in the process were so kind in listening and really wanting to help me get what I wanted and that the vehicle would meet my expectations. Thank you for a great experience and outcome !

Filled survey out and posted on facebook. Overall service was rated excellent. Patrick did a great job. Had a problem with repairs and it was handled by the service manager, Ray. As I stated in me face book review. The problem could have been handled at the service writer level. Wasn't that much money, less than $100, but had to involved the service manager for approval. Suggestion: Let your service writer make those decisions, it's called delegation. Let the service writer make those decisions when the cost is less than, say $200, or whatever number you set, and do it on a trial basis. It will save time and money, also better customer service. Micromanagement is not a good thing in the customer service business. Giving the service writers that authority, would give them a since of trust and a real feeling of being a part of a team for your business. Just a suggestion....

JW, Cierra, Cody and Patrick are fantastic advisors. I’m not happy that when I tell my advisor what the issue is or tell them what information is coming from the GMC app. I get charged a diagnostic fee when I have GMC of Billings perform the work. I do not drop off the vehicle and ask them to find a problem. I’ll have Denny Menholt or G&J Diesel perform the work from now on. When I have one of these other high end shops perform the work I'm not charged a diagnostic fee. I would charge as well if I diagnosed the issue and someone went somewhere else or did it themselves. I scheduled the work with GMC of Billings and paid for the parts to be installed. So in my opinion I shouldn’t have to pay for a diagnostic fee especially when I told them of the issue.

Took my vehicle in which is still under warranty to get 3 things looked at and taken care of. They called me back to let me know what was wrong but it wasn't enough to be fixed. They did find there was stuff wrong but wouldn't fix it. Then when I went to pick it up the paperwork was completely different then what I was told on the phone. The manager was not the nicest to deal with either. I know my vehicle and how it should drive and appreciate if they wouldn't talk to me like I'm an idiot. Not sure I will ever be back.

Quick service and friendly staff

Cory stayed in touch, kept me updated on the progress of my oil change, and it was quick!

It was great, you would rather not have to visit the dealership, however we don’t live in a perfect world, so when you have to, you want it to be as easy as possible. The team at GMC Rim Rock did just that by making it easy to make my appointment, greeting me on time, doing the work in the time they said they would and doing it right. Great job by all. Thanks

My Yukon was picked up from the baseball field and delivered back to me as I watched my grandson play for the MSUB Yellowjackets! It was great service, and Kaden had his best game EVER that day and I didn't miss a moment! Thank you!

Very pleasant and no pressure sale

Patrick and Jonah were awesome as always. Friendly service

We had very good service when purchasing our Acadia-the salesperson, manager and tech support were all great. We would recommend GMC of Billings to anyone looking for a new vehicle.

Patrick was great to work with. Professional and friendly!

GMC is efficient, friendly and offers great customer service without the feeling of high pressure sales! Jonah is one of the best service writers! Very personal and knowledgeable. I highly recommend GMC to all my friends and family who are looking for a car dealership with a high level of service:) Cheers and keep up the good guys!

I got a low tire pressure notice from my car so I stopped by the dealership, no aapt. Jonah spotted a screw in the tire right off. The crew fixed the tire and i was on my way!

Quick and easy

very professional and fast

Great service!

After replacing rear door handles, sent vehicle back to customer with non-functioning door unable to open at all!

Very professional and thorough. Wouldn't hesitate to return.

The service department was amazing as always. I came in for an oil change, and they found some issues that would have ruined my day for sure. I appreciated the fact that they put three guys on my repairs to get me on the road to home before the shop closed for the night. They also do their best to save me money where they can while still providing me with quality products. They aren’t just there to make a buck and repair unnecessary things. Their staff is not just professional, they show how much they care also by the way they treat their customers. Thanks again!

Cody & Jonah both were very polite & thorough on getting my oil changed & my tires checked. They both do a great job & have always answered any questions I have had & taken care of any issues.

The service personnel we're very friendly and courteous especially my service advisor Cierra. I was kept informed of the status of my truck throughout the entire process.

Terrible communication, unfair pricing and ultimately dishonest sales tactics. Fortunately was able to have vehicle towed to alternative repair location and did not use GMC services. Will not ever be returning.

courteous and timely

The service department is the best around. It is the only place I take my truck.

I always bring my vehicles here because they go above and beyond and take exceptionally good care of my vehicles! Patrick is always very knowledgeable and helpful and I recommend this place to anyone who needs service on their vehicles!

Short wait for my service

After 2 poor showings, you finally met my expectations this time around.

Appointment was quick and easy. Cody was my service advisor and was great to work with. I think this is my 3rd time working with him. As long as I’m in town I’ll continue to make appointments with him.

Great Team

Patrick Pringle is always a pleasure to work with when I bring my vehicle in for service. Very knowledgeable and helpful with any issues that may pop up.

Good people to work with

They were able to satisfy all my requests. The transaction was smooth and quick. They kept looking for ways to save me money.

Servicing was finished within an hour and that included washing the truck too.

Friendly and efficient

Professional and courteous.

The service appt went smoothly. Service requested was delivered in

Great Service

Patrick was great and kept me up to date on the progress . Would recommend patrick as he was very thorough . Great person to handle any and all services.

Great people to work with. Friendly and explain things well.

Always have good service.

I'm always treated well and my Acadia is compently serviced.

Gmc did a great service on my 2026 Denali pick up

Service is professional & timely, staff is very accommodating.

Service was good from Cody, but had to take my truck back for the third time because radiator was leaking again. Been with out my truck since mid December.

Excellentservice

Always a pleasure working with Patrick.

What can I say,they get me in every time,they do a good job and work with you every step of the way service or buying!! GMC Billings is the one stop shop for service and awesome trucks!

I was able to get my truck in very quick for an oil change, transmission flush/filter replacement, and tire rotation. It was brought to my attention that my rear break pads needing replacing and I decided to do the front as well in order to avoid additional appointments during my busy season. The service crew kept me updated on time, cost and prognosis. I was able to quickly get a GMC provided shuttle after dropping off my truck. They did a great job in taking care of me and making sure my Sierra is running in its best shape.

NO SURPRISES AND THE BEST PEOPLE.

Great, my parts came in made my appointment the guys in service had me out of the dealership in 3 hours and all was covered under warranty, doesn’t get any better. Thank you Team GMC Rimrock.

Joe in service was excellent

The service staff (Jonah Rodriguez) was very professional, thorough, and helpful.

My truck broke down Saturday afternoon. I immediately took it into GMC as it was no longer gonna be drivable. The service department was closed at two, but they still had techs and a Service writer Jonah. Jonah immediately got on my truck ran the codes and determined it to be an issue with my transmission. We pulled it into the shop and that afternoon a tech went through it and they found the cause the parts were ordered and I had my truck back by Tuesday afternoon. I didn’t make an appointment. I just took my truck to them and they treated my truck like it was the most important truck there. They were super awesome very timely and very respectable. I definitely would recommend them to anybody.

I traveled from Missouri, when we arrived at our destination I noticed I had a small oil leak ( we had the oil changed before our trip). I called GMC and told them my problem, they had me come in immediately and determined the oil filter had a bad seal. They changed the oil and did a thorough inspection of my PU. They were extremely helpful.

Always good service!!

Very happy with all the feed back from my service lady Cierra very good at her job

Great service

The oil change was fine, but they never told my husband that they could not find the key for the tires and that they did not rotate the tires. The key was in the center storage, but regardless, he was never told. I would also like to know how they got a good reading on the rotors and pads that need to be replaced with the tires still one. Mostly my complaint is the fact that they did not communicate.

Fast

Courteous and efficient

Jonah in the service department took great care of me. Personally, the best service advisor I have ever delt with. Completely transparent and genially want to help you fix whatever issues are going on with your vehicle.

Everything went perfectly with the service my vehicle needed.

Patrick was great....went smoothly...

Cody helped me through the whole process as a true professional cant thank him and the GM team for going above and beyond to get me back on the road in a quick timely manner

Professional prompt

Easy to deal with.

I was sadden to hear that Patrick was no longer in the service department

Fast service and great people.

Patrick was great and so helpful! Also, the shuttle service was wonderful. Thank you

It was good

Absolutely disgusting attempted rape! $250 diag per line item, should have turned me around there. 2 issues-fuel and check rear shocks(actually just tell me a price- I knew they were going out).Diag takes place and they found a kinked fuel line. replace kinked fuel line is gonna be $1100-1200. Part is $158. so $1000 labor to replace the line. took me 10 minutes to unkink and that wasn't the issue. So was the line even kinked or did it get kinked and then try to sell me $22000 worth of work. Most of which was crap made up. Some items I have replaced within the last month. Every item they tried to sell me was over $2000. Apparently, you don't go by the labor time there. Just make up whatever you need on each job. I see why mechanics were standing around and they could get my car right in. Come on Soares, can't be that greedy!

Personable and efficient.

I was expecting it to take a couple days to get in to get my service done on my 2016 GMC 3500 Denali. I called at 3 and they had me in the shop at 4pm. Changed my oil and found that my engine air filter needed to be replaced they talked to me about it and then had plans to get it replaced in the morning! Went there at 830 am and was back on the road at 845 . Excellent job by all !

It was a pleasant experience

I worked with Roger and Tucker and they were both friendly and very helpful. I was shown the ins and outs of the vehicle and taken through the Billings location to review the service department etc. great job

The staff is great and friendly

Fast service and great people.

They have been helpful and ready to serve with great attitudes!

Good customer service, job was done correctly.

Good

My Canyon needed warranty work done. It was done quickly and correctly. Awesome dealership.

Took over 2 hours for a simple oil change. I will never come back

The absolute worst service of any dealer, ever. Had an 8am appointment, was in the dealer talking with them about a new Yukon for 2 hours or so and when I was ready to go they still had not touched my truck. This was after they said about two hours to get it done. So I took a courtesy shuttle home because I did not have a ride. Finally got my truck back at 2 just in time to get my kids.

Easy transaction, very knowledgeable staff, & we love our new truck. It was an enjoyable experience.

All good.